Phillip, a service technician from White and Williams, fixed a problem related to condensate leaking from a exhaust pipe on my Trane furnace. He arrived at my house at the scheduled time and explained to me how he was going to fix the issue. Once the work was completed he reviewed with me what he had accomplished. Very professional. Great job!
Thanks, Jeff LeFaivre
We are settling-in at our new residence here in Asheville. Your team member was simply splendid this morning as I had asked if we might have one of your professionals to check behind us in our systems' installation and daily usage.
Simply stated, we are on the right track and we reviewed the recent data via our "Nexia" link and all system efficiencies look to be within nominal ranges. We are confident that our new HVAC relationship for service will be with W&W after many years of enjoying a tremendous relationship with the company we used for our last home.
Your service staff this morning is a tremendous asset to your enterprise!
With best wishes for a moderate winter heating season,
Jerry & Melissa
We got four estimates and White & Williams was about $600 cheaper than the next closest estimate. The other estimates didn’t not include wrapping the ducts with insulation. So, I probably saved about $1200. The install crew came on a Monday and removed the old oil furnace and started wrapping the ducts and installing 2 new vents and set the air handler. They came back on Tuesday to install the new duct work needed to make the new air handler work with my existing ducts. They installed the outside unit and new thermostat. The work they did wrapping the ducts looks really good, as does the whole installation. The electricians came and ran wire, installed a wiring box outside and wired it to my breaker box. On Wednesday the HVAC tech came and put Puron in the system, and tested the system for leaks and started the system. Overall they did an excellent job on my system, my parents system and the two systems our church had them install. - Thank you
White & Williams serviced my heat pump and thermostat when the heat quit working last winter. I called W&W because our heat couldn’t keep up overnight and sometimes not even during the day. When we woke up to a 62 degree home and my two month old daughter’s hands were icy cold, I knew I couldn't put the call off any longer. It was a Saturday during one of the coldest winters we’ve had in a while. I called and spoke to the repairman who showed up within a couple of hours. He was able to figure out that our heat strips had been disabled when the old homeowner installed a non-heat strip compliant thermostat prior to selling the house to us. He replaced the thermostat, re-enabled the heat strips and was able to get everything done within about an hour and a a half! He was very professional, albeit cold, and made sure he completed our job right...even though he had other jobs quickly lining up behind ours. The price was fair considering it was a weekend. The tech had to replace parts and he had to crawl around in our tiny crawl space for about an hour and a half. We have not had any further issues with the heat pump or thermostat. I always speak up to recommend W&W whenever the opportunity arrises. - Black Mountain, NC
Please use this form to share your experience with others. Thank you.
White & Williams checked system and charged with 2lbs of Freon. I called them in the morning, adn they came to my home in Candler the same day. Repairs were completed in less than an hour. I couldn’t ask for any better service. The service tech was friendly, prompt and professional. - Thanks
White & Williams installed two heat pump systems, air purifiers, one steam humidifier, removed old systems, rebuilt and resealed ducts, etc. It went well, as scheduled and priced as proposed. Everyone was professional and friendly. They cleaned up after themselves, and repaired cut interior phone line when discovered. They installed a condensate pump that was not originally thought to be necessary at no additional cost. These were top-of-the-line Bryant systems that are economically unjustifiable in the sense of time to pay off versus somewhat lower priced alternatives that they proposed, and the proposer made that clear, but we went with them for other reasons anyway. The price was lower than another HVAC company in Asheville (using similar Trane systems.) We have found White & Williams to be responsive when our old systems needed repairs and this installation went very smoothly. They supplied space heaters the one night we had one of our systems totally off.
I have used a few different companies in the area for my HVAC needs. I have called back only one - White & Williams. I can say that I have always felt fairly treated, never ripped off, which is a pretty big complement. They always provide the necessary work without trying to add on extra repairs or extra time. They also provide after hours calls (although it will cost you $$) and it is nice to know you have the option. I needed it when I came home on a Friday evening to no heat and below freezing weather outside. They came that evening and did the repairs as quickly as possible. Donny handles our zip code (usually) and is always professional and polite. I hope to never have to call them again . . . but when the time comes I won't hesitate to dial their number. - Chad R. / Woodfin, NC
Our air conditioning went out completely. I called White & Williams and they were able to send someone out within a few hours. When they were going to be a little later than the time they told me they called to let me know. The serviceman reported that it was a simple replacement of a capacitor. He replaced it and everything worked fine. I have used this company before for heating and air conditioning problems and have always been pleased. - Thank You. William C. / Biltmore Forest
White & Williams removed our gas old furnace and installed a new one. They also installed return air ducts as well in our 2800 square foot home. They were great and they arrived on time. They completed the work within the time period allotted. They were so reasonably prices. When we got other estimates from different companies, there was one company that was three times more than their price and the other was almost double. These guys did their homework and sold us a furnace that was smaller then the one originally installed. it is more efficient and in return saves us money. - Becky S. / Fairview NC
Dear White & Williams, I wanted to write you a short note to let you know what a great employee you have. Jason came out on this very cold morning and serviced my 29 year old gas furnace. He was professional courteous, friendly and totally knowledgeable of what to do. I lost my 87 year old husband a couple years ago and I felt very comfortable letting Jason into my home. I am 82 and I just wanted you all to know what a valuable employee he is. Thank you, Katherine Bartlett / Black Mountain, NC
I need to let White and Williams administration know how pleased I am with the installation and fine tuning of my recent Bryant air conditioning unit. Although I live in a duplex, they really treated me like the owners. Their concern with details and courtesy was unexpected, but fully appreciated. After experiencing a problem with the new unit, the gentleman who came out was complete, courteous, and effective. He has the situation repaired, explained the issue to me and was very professional in reminding me that if I ever need help, he is a call away. Total satisfaction! Thanks
It went better than expected. I was afraid our 23-year old Carrier heat pump had died and would be facing a $5000 replacement cost. White & Williams returned our Friday night call quickly, but we decided to wait for service until Monday morning. They came fairly close to schedule, diagnosed the real problem, fixed it, and tested both heat pumps. Since both were operating at correct pressure, we didn't have to replace anything but the defective relay. They do high-quality work at a fair price, and are available for emergencies. - Thanks
Sunday my furnace went out. From the time I placed the call to the time Steve L. said goodbye to me was ...under 3 hours? To me this is an unprecedented level of service. THANKS for being there.
Recently White and Williams installed air conditioning in my 1926 home. I was extremely pleased with the workmanship, the quality of the materials used and simply overwhelmed with the professional work that this crew delivered. Since I had no ductwork, the crew cut through plaster ceilings to put in vents and returns. The precision was like that of a surgeon. There was no mess or dust left after the extensive work. They were meticulous in their workmanship and dedicated to exceeding my expectations. Imagine my delight in the work of White and Williams!
Mary Bryan Roberts
Dear Roger, I wanted to thank you one more time for the excellent job done by your company on our new residence in Asheville. I was impressed by your thoughtfulness and professionalism from our earliest contact. I especially want to comment on the outstanding crew your sent to us. Greg and Dan were thoughtful, punctual, efficient and neat. They always kept us apprised of what was going on and what to expect without being unnecessarily underfoot. Greg was even served as a contact point and scheduler for the electrician so that no time was lost on the account. On top of all of that, they finished in ten working days when you had predicted that it would take two and a half weeks. That gave us time to clean up ahead of the scheduled visit from my father in law. My experience with White and Williams exceeded my expectations and I will recommend your company whenever I get the opportunity. Thank you, Tom
A while ago we had our furnace back puff throughout the house everything had damage for black smoke and that friendly black stuff. We had to replace our furnace so we called White & Williams. They did a great job, but said we needed to have our duct work cleaned, so we said ok. They can with Big Windy on the truck, when they cut a opening in the cool air return I about fell in the floor there was a five inch dust bunny living in there. the spent about three hours cleaning and blowing in every vent in the house I went from room to room in disbelief as what was living here besides us. These guys did a GREAT JOB. We had someone come out a year before with a Shop Vac. Boy that want happen again. This is a Thank You to White & Williams and crew for a very pleased and VERY CLEAN Customer.
Dear Roger, Bob and I want to express our appreciation for the way you and your employees and staff have treated us...with kindness, promptness, and professionalism. We could not have asked for more. Brandon, Randy, Daniel, Drew, Donnie, and you were the best. Thank you. And we are so grateful to have the heat pump and know that we don't have to worry about being cool or warm. We appreciate the carbon monoxide detector as well and feel much safer with it installed. Blessings and Joy! - Bob and Lynne
This Fall was the first time that our gas furnace was serviced by White and Williams. We have now become your fans and future customers because of Terry Bradley, who in our eyes is a miracle worker. He diagnosed and solved a problem with our furnace that we've suffered with for over 10 years! I call him the "miracle worker". After Terry serviced and fixed the furnace it has not once during the coldest of weather stopped running; which is what it used to do. We are so very grateful to him. - Swannanoa, NC
Words can't express my gratitude for all your time and kindness with this new gas furnace that White & Williams installed this week. Thanks for going the extra mile in making sure the gas crew came out today to turn on the gas. They were here about a half hour after your call. All of your technicians have been so kind and helpful. One of the fellows offered to loan me some space heaters during the wait. Had a good supply on hand, but I really appreciated the kind gesture. A real pleasure visiting with each. I've told my landlady, Erin McLoughlin, just how wonderful this experience has been. I'll also spread the word about your company, including a letter to your company president, Roger Sales. It's so refreshing today to find such caring people. It's nice and warm and toasty here. Thanks again for everything. - Cappy Tosetti
Dear Ted, Thank you so much for doing a wonderful job with my backup power generator! It looks super! I know you went "above & beyond" to make it look nice! Thank you! Please let all the men at White & Williams who worked so hard to put the generator in place know that I appreciate them too! God bless you. - Jane Flick
We wanted to convey our genuine appreciation to your team member, George, as he visited our home as a follow-up to a NEXIA question after an apparent loss of power over in Biltmore Lake. George's attentive work to resolve the issues were most likely the best service technician we have ever enjoyed. George took his time to more fully explain, in lay terms, the TRANE system and the "Automatic" features it follows during the variable seasons' temperatures/humidity. W&W is fortunate to have the consummate & courteous & patient professional with George as a member of your team!
Jerry & Melissa H.
Dear Mr. Sales,
Phillip just inspected my HVAC system and Generac Generator. He is the most recent White & Williams inspector to check the furnace and heat pump, but he is representative of all who have been here. He also serviced the Generac, which hasn't been looked at in several years. What follows are a few characteristics and remarks about his visit, which could also apply to previous service people:
1. Prompt, on-time arrival
2. Deliberate, determined work habits
3. Clear explanations
4. Attention to detail
5. Pleasant, congenial manner
Please extend my thank you to Phillip and the others, and to the managers and staff responsible for support, mentoring and training. I don't want to take anything away from employee strengths, but there are evidently good leadership skills at White & Williams.
Nancy A. - Asheville, NC